Unfortunately due to the nature of several of our products, such as cloth diapers, inserts, wet bags, and diaper pods, we do not accept returns. Unless they are found to be defective after opening the original packaging. we allow up to 15 days (45 days for elastics) after the date of delivery to notify us of any defective merchandise. We will send a paid return shipping label via email, and then upon receiving and inspecting the damaged/defective products, we will issue store credit for the amount paid for product. We thank you for your understanding.
Things covered under our store credit/refund policy:
Broken and or bent snaps: store credit and a return label will be issued
Missing items from an order: store credit, or product sent (if available).
print mishaps: store credit will be issued.
stretched elastics: Store credit and a return label will be issued.
If the wrong item is sent:
mistakes happen, we are a small business, we are human. We will immediately issue store credit for the missing item, or get the missing item sent out ASAP, but we do require the missent item to be returned. Please notify us within 7 business day of receiving your package.
by purchasing from any of our preorders you are agreeing to wait while they are manufactured and delivered on or around the given ETA. you agree that delays (up to 2 months) and malfunctions out of our control may occur. Any preorder cancellations will be subject to a restocking fee of 20%. The 20% restocking fee covers the fees we incur for each transaction through our store, and 3rd party fees.
We provide plenty of sample pictures throughout our preorder process (within our facebook groups, please join us for these updates.), by preordering prints, you knowingly take the risk of not seeing the product in person before purchasing, and acknowledge that the real version may differ in color and/or size from the mockups. We will allow refunds with the restocking fee of 20% and the cost of shipping the product back, if a customer is dissatisfied with the way a print has turned out.
Cannot be edited once confirmed. If you wish to cancel, your 20% deposit/down payment is forfeit. Orders do NOT ship until they are paid off in full. This is advised by Lay-buy.
LOST, STOLEN, AND/OR UNDELIVERABLE PACKAGES:
Once a package leaves our possession, we are no longer responsible. We will always work with you and USPS to try to locate your package and remedy the situation, but we can only do so much. We will not re-fulfill or refund an order that has been shipped. We always highly suggest you purchase route shipping insurance to protect your order (details below).
RETURN TO SENDER:
If a package is sent back to us due to a descrepancy in the address input by a customer, the cost of shipping will be the buyers responsibility.
ROUTE PACKAGE INSURANCE:
we do not refund or re fulfill orders that are lost by USPS we have route insurance available for purchase, please read their policies and procedures to insure your package stays within their warranty follow the following link to their policy https://route.com/insurance If your package tracking is stagnant for more than 3 days, please contact route. this is the link to file a claim https://claims.route.com